Account shows as free

agorogias Posts: 1
edited April 10 in Licensing

Dear sirs,

Although I paid [removed per Community Guidelines] euros on 12/2023 (Sales order ID[removed per Community Guidelines], invoice number[removed per Community Guidelines]), my account seems free yet. I have problems connecting my PCs. Please advise.


  • .Carol.fg.
    .Carol.fg. Posts: 1,116 Moderator

    Hi @agorogias ,

    Thanks for your message and welcome to our Community!

    Please try to follow our guides to activate your license: 📄 License Activation Guides - Overview

    If you didn't receive the activation email, please contact our support team directly. Their contact information can be found here.

    Let us know how it goes, and if we can help you any further. 🙋‍♀️

    Best, Carol

    Portuguese Community Moderator