No longer showing teams call notification window

JS1HUNDRED · 2024-04-12T01:44:46+00:00

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Its ironic that the app is called Teamviewer, because recently, it has stopped displaying the Microsoft Teams incoming call notification window in the bottom left corner, while I am remoted to my work laptop.

TeamsWindow.png

I need to know how to correct this problem, as I cant use Teamviewer anymore if I cant answer calls.

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Accepted answers

JenW

Bonjour @JS1HUNDRED,

Welcome to the TeamViewer Community!

Thank you for sharing this use case with us. We have investigated internally with our teams and this is the current expected behavior with Teams notifications due to technical limitations.

The popup window from Teams is marked with a flag that makes it being excluded when the screen is grabbed. From our side, we can not do anything to make the Teams notifications visible while establishing a TeamViewer connection.

In any case, we have taken note of the situation and are keeping an eye out for any progress in this regard.

We apologize for the inconvenience cause and thank you for your understanding.

Best,

Jen

sirrich

Just a follow up on my issue. I ended up clearing the cache for microsoft teams. At some point I had tried out the new teams interface and that may have been when my pop-ups stopped working. I was having problems so I switchede back to classic teams. My fix was to clear the "new" teams cache and restart as classic teams. Now I can see the pop-up window

I don't know why TeamViewer could not display the teams pop-up because it showed up on the actual laptop but not in teamviewer. Anyways its back to working for me now. Cant post links but search "clear teams cache". It's on learn.microsoft.com

All comments

Neal_Gerhold55

I recommend checking TeamViewer's settings and permissions to ensure that it has the necessary access to display notifications from Microsoft Teams

JS1HUNDRED

Update: Teamviewer has magically started displaying the Teams notification windows again. They probably reverted the changes that broke it, with their latest update.

JS1HUNDRED

The above follow up questions to this unresolved issues are still awaiting assistance, please.

sirrich

I have the same experience. It was working fine and then sometime in the last couple months it stopped working. I can no longer answer Microsoft Teams calls because teamviewer does not display the pop up window.

JS1HUNDRED

Thanks, I appreciate your responses. I have been through all of the settings, and nothing appears to help.

JS1HUNDRED

Thanks sirrich. I have to use the new Teams because my team supports it. So if that is what the cause is, then i dont think im going to be able to get around this issue unless Teamviewer updates their app to display the popups.

JenW

Bonjour @JS1HUNDRED,

Welcome to the TeamViewer Community!

Thank you for sharing this use case with us. We have investigated internally with our teams and this is the current expected behavior with Teams notifications due to technical limitations.

In any case, we have taken note of the situation and are keeping an eye out for any progress in this regard.

We apologize for the inconvenience cause and thank you for your understanding.

Best,

Jen

sirrich

JS1HUNDRED

If this is the case, then how do you explain that it has always displayed until recently?

Also, why would anyone use Teamviewer if it is going to just simply not show VERY important parts of the screen?