How to disable the orange box around the remote session?

chaslior

ds5

has to be clicked on at the remote connection, very big problem if you connect to devices that have nobody at the other end, now with the big blue got it prompt it really interferes with usability if just using it to access unmanned machines.

MichelKa

When will this problem be resolved? This is very annoying.

SimonYates

It's so handy having that big blue box on top of everything when you don't have a monitor connected to a server… I have found that I can press the Got It button when connected via **Third Party Product** but that then begs the question as to why I've got a licence for TeamViewer in the first place.

Dalgato

I have found that if u log out of the remote computer and back in after a few minutes, no orange box. it is a pain to do this every time but until they get rid of it, only workaround i have found.

Tan_10

I can't get rid of this. Clicking on "got it" does nothing. It is right in my field of view and can't see what's under it

chaospinhead

Teamviewer has really gone the way of utter garbage with all the updates. First the UI changing and being absolute trash. I constantly have to switch back to the old interface. Not only that but I have a customer who manages their clients and could ONLY see their computers and the new update made it possible for them to see ALL computers no matter what. Terrible!!! Constantly the page says "This page is having a problem" and doesn't even load. And now this rotten, ugly, unnecessary, intrusive orange border and blue pointless message about ending session. We have over 1000 computers and a corporate license. Whose brilliant idea was it to have this on computers with no monitors and make it impossible for the technician to close. Absolute trash. I will be recommending to management that we more to another solution. Overpriced anyway.

.Carol.fg.

Hello all,
Thanks for all your comments and questions.
We appreciate your honest feedback and the time you took to contact us about the new screen-sharing indicator feature.

All the feedback has been forwarded internally to the designated teams.
You can find more details about this new feature in our article: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/security/enable-screen-sharing-indicator-for-your-remote-sessions/
For licensed clients, please know it's possible to disable this feature via policy or manually.

I hope this information can assist you! 🍀
Don't hesitate to post if you have further questions.
Best, Carol

Metallized

I have a paid TeamViewer account through our computer management software company. I use it to remote into servers with small screen resolutions, but I'm encountering a giant blue box that I can't click on, making it difficult to do my job. A few years ago, TeamViewer took away my ability to remote into any computer. Now, we have to install management software, which is nearly impossible for remote users who still need to install it. Perhaps it's time to start exploring other options. I need to figure out how to stop updates on TeamViewer so it would function like it used to and doesn't get this extra junk. I just need remote software that works.

.Carol.fg.

Hi @Metallized ,
Thanks for your first post and we're sorry to hear about your negative experience.

Please know that as a client you can enable or disable the screen indicator.
You can also contact our support team directly for help with any connectivity issues. Our specialist will be able to guide you to the most efficient setup to meet the needs of your company.

We also welcome you to post a new discussion with more details about the connectivity issue here in our forum.

We would be happy to help you. 🙋‍♀️
Best, Carol