How to disable the orange box around the remote session?

chaslior

ds5

has to be clicked on at the remote connection, very big problem if you connect to devices that have nobody at the other end, now with the big blue got it prompt it really interferes with usability if just using it to access unmanned machines.

MichelKa

When will this problem be resolved? This is very annoying.

SimonYates

It's so handy having that big blue box on top of everything when you don't have a monitor connected to a server… I have found that I can press the Got It button when connected via **Third Party Product** but that then begs the question as to why I've got a licence for TeamViewer in the first place.

Dalgato

I have found that if u log out of the remote computer and back in after a few minutes, no orange box. it is a pain to do this every time but until they get rid of it, only workaround i have found.

Tan_10

I can't get rid of this. Clicking on "got it" does nothing. It is right in my field of view and can't see what's under it

chaospinhead

Teamviewer has really gone the way of utter garbage with all the updates. First the UI changing and being absolute trash. I constantly have to switch back to the old interface. Not only that but I have a customer who manages their clients and could ONLY see their computers and the new update made it possible for them to see ALL computers no matter what. Terrible!!! Constantly the page says "This page is having a problem" and doesn't even load. And now this rotten, ugly, unnecessary, intrusive orange border and blue pointless message about ending session. We have over 1000 computers and a corporate license. Whose brilliant idea was it to have this on computers with no monitors and make it impossible for the technician to close. Absolute trash. I will be recommending to management that we more to another solution. Overpriced anyway.

.Carol.fg.

Hello all,
Thanks for all your comments and questions.
We appreciate your honest feedback and the time you took to contact us about the new screen-sharing indicator feature.

All the feedback has been forwarded internally to the designated teams.
You can find more details about this new feature in our article: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/security/enable-screen-sharing-indicator-for-your-remote-sessions/
For licensed clients, please know it's possible to disable this feature via policy or manually.

I hope this information can assist you! 🍀
Don't hesitate to post if you have further questions.
Best, Carol

Metallized

I have a paid TeamViewer account through our computer management software company. I use it to remote into servers with small screen resolutions, but I'm encountering a giant blue box that I can't click on, making it difficult to do my job. A few years ago, TeamViewer took away my ability to remote into any computer. Now, we have to install management software, which is nearly impossible for remote users who still need to install it. Perhaps it's time to start exploring other options. I need to figure out how to stop updates on TeamViewer so it would function like it used to and doesn't get this extra junk. I just need remote software that works.

.Carol.fg.

Hi @Metallized ,
Thanks for your first post and we're sorry to hear about your negative experience.

Please know that as a client you can enable or disable the screen indicator.
You can also contact our support team directly for help with any connectivity issues. Our specialist will be able to guide you to the most efficient setup to meet the needs of your company.

We also welcome you to post a new discussion with more details about the connectivity issue here in our forum.

We would be happy to help you. 🙋‍♀️
Best, Carol

siddio

What kind of dumb coder's idea is this where "Got it" button don't even work just stays there on the screen. Did TeamViewer hire some kids to come up with those new annoying and dumb ideas. Who really is incharge there?

FedericoF

@.Carol.fg. What about Teamviewer Host? Is it possible to disable the screen indicator?

.Carol.fg.

Hi @FedericoF ,
Thanks for raising the question!

Please note that according to our article https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/security/enable-screen-sharing-indicator-for-your-remote-sessions/#:~:text=Default%20configuration to disable the screen indicator a license is required.
TeamViewer Host will only display the the screen sharing indicator if you start the remote session asking for prompt for confirmation.

I hope it helps! 🍀
Best, Carol

Waynelozza

Have the Teamviewer dev team completely lost the plot on this one - how can they believe that a huge box covering a large part of the remote screen be a good thing - it just doesnt make any sense - at the very least give the option to move or resize the box - why the *bleep* do you keep messing with what is generally a good system - We have been using TV for many years now (paid for) and everytime it gets "UPGRADED" it feels like it goes backwards - As someone else stated - Windows 8 like!!! Come on TV you have to rectify this ludicrous function and soon!!!!

CTBun

What a ridiculous feature.. ugly and pointless. The remote user could already click the X to close a session, the session window already pops out when a remote user connects so there is no need for an orange box and screen elements you cant collapse or close.

On top of this the "Got it" notification cannot be closed, which covers part of the screen when you are working remotely. Get rid of this "feature" asap please.

Who is cancelling their paid subscription if TV don't remove this "free version feature"? Me me me!!

Why don't you fix the issue where Teamviewer intermittently crashes with more than 10 sessions open since version 10 or so, instead of adding an irritant like this?

.Carol.fg.

Hi @Waynelozza and @CTBun,
Thanks for the time you took to provide us with feedback.

Please know that users with a license can disable/enable the feature:

• Enable or disable the Screen sharing indicator manually
• Manage the Screen sharing indicator via TeamViewer policy

Regarding the issue of TeamViewer crashing, @CTBun , as a licensed user, we would advise you to contact our support team directly for assistance. The local phone numbers can be found here: https://www.teamviewer.com/en/global/support/customer-support/

I hope it helps. 🍀
Best, Carol

Gimel

It seems you can disable it by going on the remote machine, in the Advanced settings of TV. In the "Advanced settings when connecting to remote computers (translated)", untick the "Show screen share notification (translated)".

nmdias

Does anyone know how to disable notifications for this thread? I have already unsubscribed via email and turned off all notifications in my profile settings. 🫠

Thanks

Rickyrick

I cannot believe that someone at Teamviewer would have the idea of putting this big message box in the middle of the screen like this.

The banner deployed at the right bottom screen is already so annoying. Why add more of those???

At least, it was possible to get rid of that second new annoyance with my "expensive" paid license.

As per the rest, this is a great product. So, please, no more additional message boxes cluttering the screen.

Regards!

Mmtop33

Another new annoying "feature". I can't even click the "Got it" button to make the bubble disappear. Instead, it overlaps any window I have open. How is this helpful in a corporate environment? Do you realize there are computers and virtual machines that don't have an end user? What are we supposed to do with this?

This last year of "updates" has been so brutal. And a price increas on top of it all. The only thing stopping me from switching away from this disaster is the hundreds of computers I'd have to switch to another service. But every few months I get closer and closer to leaving. SO disappointing where TV is headed.