CAN THREE DEVICES HAVE REMOTE ACCESS ON OTHERS FOR A SINGLE USER LICENSE

LILLY24

Hello please help

I purchased plan three-device one single user license [removed per Community Guidelines]. My small comp has 3 people working

I am able to add other device on my account on my managed device (PC A). In side the account, I see feature "Add device/ add Teamview ID and PW"

I am able to remote access/transfer files other device (PC B ), I have just tested one only

Other PC B device , I have tried to connect remote access on my managed PC A device. The TeamView (TV) message asking to sign in if have existed account or create a free account.

The support team (I had chance to talk because at first sight I could not purchase license ) advised me to sign in three devices the same email and pw of the existing account. I signed in other PC B device, the message kept sending my email asking to add trusted device and loop again and again . Still cannot remote access

The sale advised to create other accounts with other emails and PWs.

Which one is correct? I dont want to mess up

Question:

Is only managed device PC A can have remote access on others PC B and C and, not others can remote access?

If other device PC B or C can remote access, please support me how .

Thank you

Ying_Q

Hi @LILLY24,

My apology for replying to your question so late!

Hope the answer still helps you in time 😊

Q1 - It is completely fine for you to travel and use TeamViewer with PC A. Simply remember to complete the action of the Trusted Device email whenever you log in to TeamViewer with your account.

Q2 - Since the PC B has already been added to the trusted device list. It is easier for you to sign in to your TeamViewer account if needed. The only difference on the TeamViewer account on PC B is whether you would like to start the remote connection from and to PC B.

• Remote connection from PC B - sign in to the account every time before you start the connection;
• Remote connection to PC B - ensure PC B has been added as the activated endpoint.

I am not sure If I cleared the concerns and answered the questions on your side, but please do let me know if I could help further with your TeamViewer questions.

Best,

Ying_Q

Ying_Q

Hello @LILLY24,

Thank you for visiting the Community for help!

I see there are 2 parts of the issue with the TeamViewer setup - trusted device emails and set-up license activation on endpoints.

As a security setting, adding a trusted device usually happens the first time when you sign in to TeamViewer on a new device. Suppose you haven't signed in to your TeamViewer account on PC B before. In that case, it is necessary to add the trusted device before setting up unattended access and license activation. I am also adding the Knowledge-Based article - https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/security/trusted-devices/trusted-devices/ for your reference.

After that, you may sign in to the licensed TeamViewer account on PC B and follow the detailed information in the knowledge article - https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/activate-and-set-up-your-remote-access-license/ to complete the set-up.

Can you perform the trusted device action and complete license activation please. I hope it works and can't wait to hear the update on your side!

Best,

Ying_Q

LILLY24

Hello Ying

Thank you for your support and time .

This resolves my question: I have successful add trusted device since I forgot to click "Trust this device before"

May I ask question related "trust device" on the link you mentioned

Q1. We are mobile work nature of tax accounting work

If I bring my PC A (managed device) to work on different location, different internet (second office ) , do I have to anything with team view account? I am assumed IP address is internet address

Q2. I already set up trusted device PC B on my first office, I am going to send this device for my accountant assistance in the second office, what should I do with teamview account ?

Since in the Trusted device section on link mention

"When the IP address changes, you will get the trusted device mail only for new devices that have signed in before for the IP address has changed"

Sorry I am not high technology :(

Ying_Q

Hi @LILLY24,

My apology for replying to your question so late!

Hope the answer still helps you in time 😊

Q1 - It is completely fine for you to travel and use TeamViewer with PC A. Simply remember to complete the action of the Trusted Device email whenever you log in to TeamViewer with your account.

Q2 - Since the PC B has already been added to the trusted device list. It is easier for you to sign in to your TeamViewer account if needed. The only difference on the TeamViewer account on PC B is whether you would like to start the remote connection from and to PC B.

• Remote connection from PC B - sign in to the account every time before you start the connection;
• Remote connection to PC B - ensure PC B has been added as the activated endpoint.

I am not sure If I cleared the concerns and answered the questions on your side, but please do let me know if I could help further with your TeamViewer questions.

Best,

Ying_Q

LILLY24

Thank you for your help and support

Ying_Q

A pleasure to help and answer the questions! 😊 @LILLY24

Feel free to visit us again anytime!

Wish you a nice weekend!

Best,

Ying_Q