Cannot use Session ID

JClifford21 · 2024-05-09T18:11:14+00:00

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Hello I just downloaded TeamViewer quick support to my computer. When I go to enter the session ID code it cuts me off after entering 9 digits and will not allow me to enter the 10th digit. I tried a friends session ID Code which is only 9 digits long however it says that the session as expired, even though it works fine for her.

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JClifford21

It states that the session is unknown?

.Carol.fg.

Hi @JClifford21 ,
Rest assured that TeamViewer is free for personal use.
You can read more details about it as well as find the reset form in our Blog post: Thank you for playing fair
I hope it helps! 🍀
Best, Carol

JClifford21

This is not helpful actually because it keeps asking me to pay for the service before using the Full client TeamViewer Remote and it's just not in my budget

.Carol.fg.

Hi @JClifford21 ,
Welcome to our Community and thanks for your question!

The QuickSupport module is an executable that receives a remote session. Therefore, to start a remote session (insert the session code) it's necessary to use the full client known as TeamViewer Remote.

The step-by-step of how it works you can find in our article: Provide attended remote support

Let us know if this information helped you and if we can clarify any further questions.
Best, Carol