Cannot use Session ID

JClifford21
JClifford21 Posts: 3
in General questions

Hello I just downloaded TeamViewer quick support to my computer. When I go to enter the session ID code it cuts me off after entering 9 digits and will not allow me to enter the 10th digit. I tried a friends session ID Code which is only 9 digits long however it says that the session as expired, even though it works fine for her.

Comments

  • .Carol.fg.
    .Carol.fg. Posts: 1,305 Moderator ☑

    Hi @JClifford21 ,
    Welcome to our Community and thanks for your question!

    The QuickSupport module is an executable that receives a remote session. Therefore, to start a remote session (insert the session code) it's necessary to use the full client known as TeamViewer Remote.

    The step-by-step of how it works you can find in our article: Provide attended remote support

    Let us know if this information helped you and if we can clarify any further questions.
    Best, Carol


    Portuguese Community Moderator

  • JClifford21
    JClifford21 Posts: 3

    This is not helpful actually because it keeps asking me to pay for the service before using the Full client TeamViewer Remote and it's just not in my budget

  • .Carol.fg.
    .Carol.fg. Posts: 1,305 Moderator ☑

    Hi @JClifford21 ,
    Rest assured that TeamViewer is free for personal use.
    You can read more details about it as well as find the reset form in our Blog post: Thank you for playing fair
    I hope it helps! 🍀
    Best, Carol


    Portuguese Community Moderator

  • JClifford21
    JClifford21 Posts: 3

    It states that the session is unknown?

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