Cannot activate licence

Options
ergo1999
ergo1999 Posts: 2 Newbie

I received an activation code but when I activate it it says

Sorry, the license couldn’t be activated. Account has existing company configuration, which is incompatible with this license. Please use an account without a company setup

what it means ?

thx

Best Answer

  • .Carol.fg.
    .Carol.fg. Posts: 1,116 Moderator
    Answer ✓
    Options

    Hi @ergo1999 ,

    Thanks for reaching out to us and welcome to our Community!

    By the description provided, this error message is probably being caused by the creation of a Company Profile. (The company profile feature can only be used by multiuser licenses, but it's available for free trial.)

    You can delete the Company Profile to activate your single-user license by following the steps here. If the Company Profile is expired, please follow these steps.

    Let us know how it goes, and if we can help you any further.
    Best, Carol


    Portuguese Community Moderator

Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,116 Moderator
    Answer ✓
    Options

    Hi @ergo1999 ,

    Thanks for reaching out to us and welcome to our Community!

    By the description provided, this error message is probably being caused by the creation of a Company Profile. (The company profile feature can only be used by multiuser licenses, but it's available for free trial.)

    You can delete the Company Profile to activate your single-user license by following the steps here. If the Company Profile is expired, please follow these steps.

    Let us know how it goes, and if we can help you any further.
    Best, Carol


    Portuguese Community Moderator

  • ergo1999
    ergo1999 Posts: 2 Newbie
    Options

    thank you it worked fine I was able to activate the licence.

    What isn' t clear to me is that with my licence I can connect and have access only to 1 pc ?

  • .Carol.fg.
    .Carol.fg. Posts: 1,116 Moderator
    Options

    Hi @ergo1999 ,

    I'm happy to hear you could activate your license!

    You can check more details about your license in our article: Licenses overview
    You can also send a ticket message to our support team if you need any detailed clarification about the purchase you made.

    I hope this information can help you! 🍀
    Let us know if we can help you any further.
    Best, Carol


    Portuguese Community Moderator