I ordered a full refund within 7 day as per your refund policies.

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hoyoungson
hoyoungson Posts: 3 ✭✭
edited May 22 in Licensing

But I didn't receive my full refund, while my licence has been revoked.

I tried to reply by mail on my refund ticket but it said it was closed.

Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,116 Moderator
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    Hi @hoyoungson ,
    Welcome to our Community and I'm sorry to hear about your negative experience with the refund.

    Please call our support team directly, or open another ticket and add to your message the number of the original ticket.

    Let us know how it goes, and if we can help you any further.
    Best, Carol


    Portuguese Community Moderator

  • hoyoungson
    hoyoungson Posts: 3 ✭✭
    edited May 22
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    Dear @.Carol.fg.

    Thank you for your quick response.

    I am writing to seek your urgent assistance regarding a refund for my "TeamViewer Remote Access" license.

    I am experiencing significant difficulty in obtaining this refund and would greatly appreciate your support in resolving this matter.

    Here is the situation:

    • I have purchased a "TeamViewer Remote Access" license and have unsubscribed from it.
    • Upon calling the TeamViewer support team about refund, I was informed that they could not assist me because I am no longer a subscriber.
    • When attempting to open a support ticket through the TeamViewer website, I was unable to do so as the system did not recognize me as a current subscriber.

    I am perplexed by this issue, as I have already paid for the license and believe I should be entitled to a refund.

    Could you kindly assist me in processing this refund or direct me to the appropriate department or process that can help resolve this issue?

    Thank you for your time and assistance. I look forward to your prompt response.

    Best regards,

  • .Carol.fg.
    .Carol.fg. Posts: 1,116 Moderator
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    Hi @hoyoungson ,
    Thanks for your reply and I'm really sorry to hear about your negative experience contacting our customer support.

    The Community cannot process refunds, all refunds must be processed by the designated department. Please private message me your email and the ticket number. I will forward your words to the designated team. 😄

    I'm looking forward to your message.
    Best, Carol


    Portuguese Community Moderator

  • hoyoungson
    hoyoungson Posts: 3 ✭✭
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    Hi @.Carol.fg.

    Thank you for your prompt support regarding my refund issue.

    As advised, I have sent a private message with the necessary details.

    I am hopeful that the refund process will be resolved smoothly.

    Please let me know if you need additional information.

    Thank you once again for your assistance.