Activation link

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MarkoOrec
MarkoOrec Posts: 1 Newbie
edited May 29 in Licensing

I received your email "Your TeamViewer order confirmation" yesterday at 14:56 (CET), but until now I have not received the email with the activation code, so I cannot use TeamViewer in its full functionality. An active subscription ([Removed as per Community Guidelines] - TeamViewer Remote Access) is visible on my Customer Portal, but I cannot activate it and connect it to my TeamViewer account.
Please help me solve the problem as soon as possible so that I can use the product I paid for.

Answers

  • Akiho
    Akiho Posts: 1,254 Moderator
    edited May 29
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    Hi @MarkoOrec,

    Welcome to the Community and we are sorry to hear about the inconvenience with the onboarding process. 

    If you are still facing this issue and do not receive the activation link, we highly recommend contacting our support team for further assistance:  https://www.teamviewer.com/en/global/support/customer-support/?use-cvi-menu=true&use-aem-menu=true

    Should you have any questions using TeamViewer, please feel free to share them in the Community.

    Best,

    Akiho

    P.S. We do not allow the upload of personal information to this forum in order to protect our users' privacy and personal data. Thanks for your understanding that we removed such information immediately.


    Japanese Community Moderator / コミュニティモデレーター