How to get my money back?

m_m
m_m Posts: 1
edited May 2024 in Licensing

I have a free account but received a charge for [removed per Community Guidelines]without warning. I haven't even used teamviewer in forever. How do I get my money back?

Answers

  • Akiho
    Akiho Posts: 1,413 Moderator

    Hi @m_m,
    Thanks for your post.

    For further communication about a TeamViewer license, kindly contact our  Customer Support team directly, as we are unable to assist in any cancellation or licensing cases in the Community for security & privacy purposes.

    If you have a licensed TeamViewer account, you can use the below link to generate a ticket:

    📩 Submit a support ticket

    Should you encounter any issues while generating a support ticket, please visit our Support page for alternative options.

    Thanks in advance for your understanding.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター