Automatic Update on a TeamViewer Custom Host

Dr_Hello
Dr_Hello Posts: 1
in General questions

Greetings. I have deployed custom hosts with the configuration to auto-update.

This is not occurring.

These machines are on my domain and the end users do not have admin rights to install software.

Is there a way to allow these workstations to be able to auto update?

Answers

  • rtilavel
    rtilavel Posts: 2

    Is there any update? Does the automatic host update work on win11 clients if the policy is set? is their any need for local admin rights? do the user has to push the updates manually? i dont understand why we cant find any hints to this important topic für the business :-(

  • JeanK
    JeanK Posts: 7,068 Community Manager 🌍

    Hi @Dr_Hello,

    Hi @rtilavel,

    Thanks a lot for posting your questions!

    I'll go ahead and ask our engineers. I'll come back to you as soon as I get an answer. 🙂

    Thank you in advance for your patience!

    /JeanK

    Community Manager

  • JeanK
    JeanK Posts: 7,068 Community Manager 🌍

    Hi all,

    I checked with our R&D team and I can confirm that this is a known issue.

    Our teams are working on a resolution.

    I'll make sure to update the thread once I get more information to share!

    Thank you in advance for your understanding.

    /JeanK

    Community Manager

  • DenisG
    DenisG Posts: 1

    Hello.

    Do you have any new information on this? We've also installed the HOST and want to enable auto-update on devices that have been with users for a while. Ideally, we'd like to do this via a registry entry that we can provide. Users typically work without admin rights.

    When I set the auto-update to ON, I do see a new Reg Key. If I restart TeamViewer now, I only receive a notification when I actively open the TeamViewer window and then see that an update is available. However, I still have to click on the update notification to install it. To me, that doesn't seem like auto-update. How long does it take for the update to be automatically applied?

    I'm also very interested in why auto-update isn't turned on by default. What's the reasoning behind that? A software like TeamViewer should always be up to date, shouldn't it?

  • JeanK
    JeanK Posts: 7,068 Community Manager 🌍

    Hello @DenisG,

    Let me get an update from the responsible team.

    I'll come back to you as soon as I have an answer.

    /JeanK

    Community Manager

  • Phillow
    Phillow Posts: 1

    Hi guys,

    same issue here. During the installation of a client we're using the the .msi for installing our edited TV-Host and assigning the client to our company account + group (with automatic policy assignment). Our employees don't have local admin rights on their devices.

    In our assigned policy we enforced the automatic update + the daily search for new updates. No client can update automatically so i am searching for a solution too. How we can handle this? We need to update hundreds of TV-Host clients to be up to date.

    Thanks in advance and looking forward to your support/ideas 😊
    Best regards and enjoy

    Phil

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