No email received to confirm account

BennyGiebens

We have a corporate account, but user does not receive email for confirmation of his email or to reset his password?
We have looked at the incoming mails on the server, but don't find any mails from teamviewer coming in for this user

Valeria2

Hello @BennyGiebens

Happy to see you posting in our Community again.

Sorry to hear that you´re experimenting issues with a user.

Since you have already looked in the incoming mails in the server and that you have a license, we would suggest asking your user to contact our ☎️support team in order to check the status of his account.

📌Note: before calling provide the invoice number or the customer number to your user to ensure prompt and efficient support (both can be found in the invoice).

Please let us know the results.

We wish you a nice day.

Valeria

BennyGiebens

I have an overview of all accounts, and the account itself is active….just stating that the email address is not confirmed yet…

(User information eliminated by the moderator following the User Guidelines)

Valeria2

Hi @ @BennyGiebens,

Thank you so much for your quick answer.

We did a quick check and please ask your user to retry the reset of the password and please keep us posted.

Looking forward hearing from you.

Best,

Valeria

P.s. Name and email address of the user is considered sensitive data, that´s because it has been moderated according to the User Guideline.

BennyGiebens

User did a retry for the password, but still no email….