TeamViewer Remote Access

MSelvax

From the web app I can make a connection but on the desktop application by logging the free license appears. where am I wrong?

Valeria2

Hello @MSelvax

Welcome in our Community!

According to your post you bought a license that is pending for activation from your side.

Please click on the link below where you will find a list of our licenses, select the one that corresponds to your purchase and follow the steps:

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/license-activation-guides-overview/

Please keep us posted on the results and if there is any other doubt or concern don´t hesitate to contact us again, we would like to extend our help.

All the best,

Valeria