From the web app I can make a connection but on the desktop application by logging the free license appears. where am I wrong?
Hello @MSelvax
Welcome in our Community!
According to your post you bought a license that is pending for activation from your side.
Please click on the link below where you will find a list of our licenses, select the one that corresponds to your purchase and follow the steps:
https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/license-activation-guides-overview/
Please keep us posted on the results and if there is any other doubt or concern don´t hesitate to contact us again, we would like to extend our help.
All the best,
Valeria
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