Purchased Licence but still "Free" software.
Answers
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log in to your account via https://login.teamviewer.com/logon
once you do you should see you're a paid licence account top right, if not
you can also re-add your new licence again under your account name
if not call in and get a tech support to fix the backend TeamViewer error,
I've had this problem after this year's renewal, for some odd reason and with my machine licences movement numbers
plus, log in/out or reboot the remote pc's hopefully
it will then work and you should be seen a paid for licence
I've used TeamViewer since 8.5 Beta, never had problems until version 15 onwards,
if my idea helps you out, please up vote it, I'm playing collect the badges for fun lol
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Hi @OGC_
Welcome to our Community and we're sorry to hear about the difficulty you encountered in activating your license.You can find all our activation guides here: License Activation Guides - Overview
Please try following the steps in the article and then try to remote connect again.Don't hesitate to post again if you have any further questions. 😄
Best, CarolPortuguese Community Moderator
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Hello,
Thank you for your replies. When I proceed with a activation I got an error that there is another licence active on my account.But I obviously can not contact support as I am labeled as a free user.
Thank you for your time,
Michal0 -
Hi @OGC_
Thanks for your reply!Have you ever used this account with a previous license or trial?
If your account is linked to a company profile, you would need to ask the admin of that license to remove your account from their company profile in order to use this same account to activate a new license.Our support team should be able to help clarify any questions about the activation, please give them a call and provide your invoice number.
Let us know how it goes and if we can help you any further.
Best, CarolPortuguese Community Moderator
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