Purchased Licence but still "Free" software.

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OGC_
OGC_ Posts: 2 ✭✭

I can not create support ticket neither connect to a client computer.

Answers

  • Ebecpc
    Ebecpc Posts: 19 ✭✭
    edited June 10
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    log in to your account via https://login.teamviewer.com/logon

    once you do you should see you're a paid licence account top right, if not

    you can also re-add your new licence again under your account name

    if not call in and get a tech support to fix the backend TeamViewer error,

    I've had this problem after this year's renewal, for some odd reason and with my machine licences movement numbers

    plus, log in/out or reboot the remote pc's hopefully

    it will then work and you should be seen a paid for licence

    I've used TeamViewer since 8.5 Beta, never had problems until version 15 onwards,

    if my idea helps you out, please up vote it, I'm playing collect the badges for fun lol

  • .Carol.fg.
    .Carol.fg. Posts: 1,118 Moderator
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    Hi @OGC_
    Welcome to our Community and we're sorry to hear about the difficulty you encountered in activating your license.

    You can find all our activation guides here: License Activation Guides - Overview
    Please try following the steps in the article and then try to remote connect again.

    Don't hesitate to post again if you have any further questions. 😄
    Best, Carol


    Portuguese Community Moderator

  • OGC_
    OGC_ Posts: 2 ✭✭
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    Hello,
    Thank you for your replies. When I proceed with a activation I got an error that there is another licence active on my account.

    But I obviously can not contact support as I am labeled as a free user.

    Thank you for your time,
    Michal

  • .Carol.fg.
    .Carol.fg. Posts: 1,118 Moderator
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    Hi @OGC_
    Thanks for your reply!

    Have you ever used this account with a previous license or trial?
    If your account is linked to a company profile, you would need to ask the admin of that license to remove your account from their company profile in order to use this same account to activate a new license.

    Our support team should be able to help clarify any questions about the activation, please give them a call and provide your invoice number.

    Let us know how it goes and if we can help you any further.
    Best, Carol


    Portuguese Community Moderator