Purchased Licence but still "Free" software.

OGC_

I can not create support ticket neither connect to a client computer.

Ebecpc

log in to your account via https://login.teamviewer.com/logon

once you do you should see you're a paid licence account top right, if not

you can also re-add your new licence again under your account name

if not call in and get a tech support to fix the backend TeamViewer error,

I've had this problem after this year's renewal, for some odd reason and with my machine licences movement numbers

plus, log in/out or reboot the remote pc's hopefully

it will then work and you should be seen a paid for licence

.Carol.fg.

Hi @OGC_
Welcome to our Community and we're sorry to hear about the difficulty you encountered in activating your license.

You can find all our activation guides here: License Activation Guides - Overview
Please try following the steps in the article and then try to remote connect again.

Don't hesitate to post again if you have any further questions. 😄
Best, Carol

OGC_

Hello,
Thank you for your replies. When I proceed with a activation I got an error that there is another licence active on my account.

But I obviously can not contact support as I am labeled as a free user.

Thank you for your time,
Michal

.Carol.fg.

Hi @OGC_
Thanks for your reply!

Have you ever used this account with a previous license or trial?
If your account is linked to a company profile, you would need to ask the admin of that license to remove your account from their company profile in order to use this same account to activate a new license.

Our support team should be able to help clarify any questions about the activation, please give them a call and provide your invoice number.

Let us know how it goes and if we can help you any further.
Best, Carol