I can not create support ticket neither connect to a client computer.
log in to your account via https://login.teamviewer.com/logon
once you do you should see you're a paid licence account top right, if not
you can also re-add your new licence again under your account name
if not call in and get a tech support to fix the backend TeamViewer error,
I've had this problem after this year's renewal, for some odd reason and with my machine licences movement numbers
plus, log in/out or reboot the remote pc's hopefully
it will then work and you should be seen a paid for licence
Hi @OGC_ Welcome to our Community and we're sorry to hear about the difficulty you encountered in activating your license.
You can find all our activation guides here: License Activation Guides - Overview Please try following the steps in the article and then try to remote connect again.
Don't hesitate to post again if you have any further questions. 😄 Best, Carol
Hello, Thank you for your replies. When I proceed with a activation I got an error that there is another licence active on my account.
But I obviously can not contact support as I am labeled as a free user. Thank you for your time, Michal
Hi @OGC_ Thanks for your reply!
Have you ever used this account with a previous license or trial? If your account is linked to a company profile, you would need to ask the admin of that license to remove your account from their company profile in order to use this same account to activate a new license.
Our support team should be able to help clarify any questions about the activation, please give them a call and provide your invoice number.
Let us know how it goes and if we can help you any further. Best, Carol
