I've bought the personal license but the account info still shows that I am using free license...

Rinise

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JenW

Hi @Rinise,

Welcome to our Community! 🙌

We're sorry to hear that you're struggling to activate your TeamViewer license.

You should have normally received an activation email to activate your license on your TeamViewer account.

Have you already received this email?

Please let us know so that we can assist you further!

Best,

Jen

marie76576

hi, can you help me? i paid for subscription, but didn't get payment on teamviewer account AccID [Removed as per Community Guidelines]

Rinise

no, I didn’t receive activation letter . I tried to log out and sign in again, it did come to a page asking me to key in the invoice# to activate, however it said activated already but still showing Free status. I am really confused.

JenW

Hi @Rinise and welcome to @marie76576!

Thank you both for the given information.

For privacy and security purposes, we are unable to assist with licensing issues. We invite you both to contact our customer support for further help: https://www.teamviewer.com/en/global/support/customer-support/

@Rinise: Please inform our team that you have ordered a license but cannot activate it. You need to provide them with a customer or purchase order number so that they can identify you.
@marie76576: Please provide them with the customer number you have written in your comment above. We had to remove it from our Support Forum to protect your confidential data.

For any further questions, please come back to us!

Best,

Jen

Rinise

I did make a phone call and also use the Chat with Us to ask for support. Both saying that there is no customer service for personal licenses. They asked me to go to Community for solution. Also, I am not allowed to submit ticket because my account is not activated yet. I spent the whole day to solve this problem and now is already Friday night in my country which means office hours is passed. I need the remote access urgently, so I would like to make a refund.