Why TeamViewer Universal Add-On is unavailable?

Tofi

Hi,

I would like to control my Xiaomi Mibox3 remotely with Teamviewer.
I've installed the Teamviewer Host on the device but I can only show the screen remotely, I cannot take control over the device.

I know that I would install the TeamViewer Universal Add-On to have control over the device but the add-on is unavailable for my device on Google Play store, as you can see on the attached screenshot:

Add-on play store description.png

The add-on requirements say that android 7 or later is supported and there is android 9 on my device, so it would be supported (the device info page attached).

Mibox3 about page.png

I think that I cannot install the add-on because it's setup to support phone, chromebook and tablet only, and the TV is missing from the supported device list.

Add-on TV missing.png

Please, let me know how can I install this add-on to be able to control my xiaomi device remotely with Teamviewer.

Thanks,

Peter

Valeria2

Hello @Tofi,

Thank you for visiting our Community again.

We regret to read that our Universal Add-on is not available in the Google Store for your device. However, we recommend checking the following link to see if your device is supported by TeamViewer.

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/mobile/android/supported-manufacturers-for-remotely-controlling-android-devices/

If not, please download the Universal Add-on from our website https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/mobile/android/universal-add-on-for-android/#:~:text=How%20to%20download%20and%20install%20the%20Universal%20Add%2DOn

We hope you have a great day and please keep us posted on the results.

Best,

Valeria

Igorb2005

By Xiaomi 13 pro 5G i have't remote control full access. I installed Add On by telephone but i haven't permissions for this Add On.

Android 13

Best regards