I have windows 11 client that used to work fine suddenly appearing to be offline in the console so we cannot connect to them.
TV service is running. Updated to v15.54.6.0. No change.
If I look in Teamviewer15_Logfile I can see lots of errors like:
2024/07/01 07:17:58.305 6536 1960 S0!! ProviderFunctions::ReportDeviceState: received Error 4
2024/07/01 07:17:58.305 6536 1960 S0!! UpdateStates::ReportDeviceState(): Failed to report new device state. Error code: 4
2024/07/01 07:17:58.305 6536 1960 S0!! MDv2::ManagedDeviceController::DoSync: PreSyncOperation failed
2024/07/01 07:18:42.564 14592 16516 G3!! DriverInstalled: SetupDiGetDeviceRegistryProperty failed with error code 122, Errorcode=122
2024/07/01 12:15:25.294 5872 5956 S0!! MDv2::SharedState::ListSharedStates::<lambda_1>::operator (): Received Unauthorized error 6
2024/07/01 12:15:25.294 5872 5956 S0!! MDv2::Sync::UpdateSharedState::Start::<lambda_1>::operator (): Received error 2
2024/07/01 12:15:25.341 5872 19428 S0!! ProviderFunctions::ReportDeviceState: received Error 4
2024/07/01 12:15:25.341 5872 19428 S0!! c
2024/07/01 12:15:25.341 5872 19428 S0!! MDv2::ManagedDeviceController::DoSync: PreSyncOperation failed
2024/07/01 12:15:25.415 18520 12460 G3!! RequestDeviceLimitsFromProvider::Execute::getDeviceLimitsCallback: unexpected system error 4 (Command not handled by receiver)
2024/07/01 12:15:25.415 18520 12460 G3!! RequestDeviceLimitsFromProvider::Execute::getDeviceLimitsCallback: DeviceLimitsRequest failed
I just cannot see what else is wrong. The device is showing as being offline for days in the console, but is powered up and in use. We have rebooted, restarted the service, flushed dns, etc.
Thanks.
