Teamviewer 8 Perpetual

lucasmr

I purchased the PERPETUAL license for TeamViewer 8 on May 10, 2013, and in mid-2021 we received the news that it was at the end of life and that we would have the right to use version 15. However, today, to my surprise, TeamViewer stopped working, claiming commercial use and that I do not have a license.

If the license purchased was named PERPETUAL, how could it stop working?

Valeria2

Hello @lucasmr and @andreeq80,

thank you for contacting the community.

We understand the inconvenience you´re facing.

Since you both have a license, we would advise you to contact our Customer Support Team by phone to solve your cases as quickly as possible.

Please be prepared with an invoice, customer, or license number for a quick and effective resolution.

For further information don´t hesitate to contact us, we would be happy to extend our help.

Have a nice day,

Valeria

andreeq80

Hello, I have the same problem, yesterday the license disappeared. And I can't add it in the administration panel. I haven't received any information from the TV staff, I have created a ticket but so far no response...

Valeria2

Hello @lucasmr and @andreeq80,

thank you for contacting the community.

We understand the inconvenience you´re facing.

Since you both have a license, we would advise you to contact our Customer Support Team by phone to solve your cases as quickly as possible.

Please be prepared with an invoice, customer, or license number for a quick and effective resolution.

For further information don´t hesitate to contact us, we would be happy to extend our help.

Have a nice day,

Valeria

Mario72

I contact the custumer service TV, there response, I have to purchas a subscription of TV

Valeria2

Hello @Mario72,

Thank you for contacting us.

Indeed, our phone support is exclusively for licensed users, so if you do not possess a license and require assistance, our support forum is the appropriate place to seek help.

Should you have any particular requirements at this moment, kindly provide us with details so that we may propose a suitable solution.

Best regards,

Valeria