Good afternoon, we purchased a corporate license for 5 users and it worked fine. But yesterday the license suddenly became free. Please help me solve the problem.
Hello Valeria
Can't access any support either because it says it's not available for free licenses
The same thing happened to me yesterday and I can't access any of my usual remote connections anymore. Can't access any support either because it says it's not available for free licenses. Any help greatly appreciated!
Hello @Jeyhun
Welcome to our Community!!
According to your post, you bought a license and activated it because you mentioned it worked fine. Suddenly yesterday became free, so in this case we first suggest verifying you´re using the correct accounts.
If so, we would advise you to contact our Customer Support Team in order to check in our system the status of your license.
Please, for a quick and effective resolution be prepared with an invoice, customer, or license number.
For further information don´t hesitate to contact us, we would be happy to extend our help.
Have a nice day,
Valeria
