License problem

Jeyhun
Jeyhun Posts: 4
in Licensing

Good afternoon, we purchased a corporate license for 5 users and it worked fine. But yesterday the license suddenly became free. Please help me solve the problem.

Answers

  • Jeyhun
    Jeyhun Posts: 4

  • AlanCleck
    AlanCleck Posts: 1

    The same thing happened to me yesterday and I can't access any of my usual remote connections anymore. Can't access any support either because it says it's not available for free licenses. Any help greatly appreciated!

  • Valeria2
    Valeria2 Posts: 630 Moderator ☑

    Hello @Jeyhun

    Welcome to our Community!!

    According to your post, you bought a license and activated it because you mentioned it worked fine. Suddenly yesterday became free, so in this case we first suggest verifying you´re using the correct accounts.

    If so, we would advise you to contact our Customer Support Team in order to check in our system the status of your license.

    Please, for a quick and effective resolution be prepared with an invoice, customer, or license number.

    For further information don´t hesitate to contact us, we would be happy to extend our help.

    Have a nice day,

    Valeria

    Moderadora de la Comunidad en Español/ Spanish Community Moderator

  • Jeyhun
    Jeyhun Posts: 4

    Hello Valeria

    Can't access any support either because it says it's not available for free licenses

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