How the .... do you cancel a remote control licence?

alan101
alan101 Posts: 1
in Licensing

This seems impossible. The licence does not allow phone support or portal access. How do you cancel aso that they don't bill you again and then threaten legal action when you show you never used the product?

Best Answer

  • Akiho
    Akiho Posts: 1,413 Moderator ☑
    Answer ✓

    Hi @alan101,

    Thank you for reaching out to the Community.

    Please know that a licensed TeamViewer account is required to access the ticket system.

    Kindly contact our support team by chat if you have not activated your license with your TeamViewer account.


    We appreciate your understanding in this process.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

Answers

  • Akiho
    Akiho Posts: 1,413 Moderator ☑
    Answer ✓

    Hi @alan101,

    Thank you for reaching out to the Community.

    Please know that a licensed TeamViewer account is required to access the ticket system.

    Kindly contact our support team by chat if you have not activated your license with your TeamViewer account.


    We appreciate your understanding in this process.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

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