What do I need to do to resolve this issue with WaitforConnectFailed

danielledarby

I can log in on my other computer without an issue however with my main computer I am getting this error. What do I need to do?

TVSupportMatt

Hello @danielledarby

Welcome to our Community and thank you for your first post! 🌏️

This error message usually is related to a similar error message that says, "Partner did not connect to router".

For specific troubleshooting steps for this, you will want to review the Knowledge Base article linked below. To confirm you will want to perform the steps on the device that you are having an issue remoting into.

https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-classic/troubleshooting/fix-connectivity-issues-partner-did-not-connect-to-router/

If after performing those steps, you still find the same issue, then please perform some Port Forwarding with the network router that the device in question is connected to, using the information provided in this next Knowledge Base article.

https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-classic/troubleshooting/ports-used-by-teamviewer/

Let us know how it goes and if you need further help. 👍️