My TeamViewer main window freezes when I disconnect a specific guest

IvanCarlos
IvanCarlos Posts: 4
in General questions

Hi team,

I connect dozens of systems every day, but when I disconnect a specific system (the guest system runs Windows 11 Pro 24H2, XPS 16 9640 4K touch screen) my TeamViewer freezes, I need to kill the process on my OS and open it again.

Please, how can I troubleshoot and solve this issue?

Both systems runs TeanViewer full client version 15.55.3.

IT & Cyber Security consultant
Gaming Industry analyst

Answers

  • TVSupportMatt
    TVSupportMatt Posts: 95 Staff member 🤠

    Hello @IvanCarlos

    Thank you for your contribution to our Community by making this post! 🌏️

    Are there any other users that might use TeamViewer with this specific endpoint device that reporting a similar behavior?

    Does the endpoint device have a VPN in use when making the connection/disconnection?

    Please tag me in your reply using "@TVSupportMatt". I look forward to an update.

  • Mr_B
    Mr_B Posts: 1

    Hello @TVSupportMatt

    I have the same problem. TV latest version. Laptop Dell Latitude 5550, PC with Asus board on Ryzen 9. Both with Win 11 24H2.

    I also have connection problems and the picture freezes more often.

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