How to resolve the session limit reached error

lsharp · 2024-07-17T18:20:33+00:00

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THIS IS NOT COMMERCIAL USE SUSPECTED ERROR

The original session disconnected (unsure of the reason why) and for some reason we could not reconnect and continued to receive this (session limit reached) error until I deleted the computer from the account and reactivated it. I believe it is some type of issue on Teamviewers end where there is a "connection" still active due to not properly disconnecting.

Is there a better way than the above solution to be able to resolve the error?

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.Carol.fg.

Hi lsharp,
Thanks for the additional information and the images.

Please know that the feature Timing out inactive session would be visible on the TeamViewer Full Version - the TeamViewer Host only receives connections and would not have this setting.

Based on the error message provided I would advise contacting our support team directly, you can open a ticket following the steps here.

Let us know if we can help you any further.
Best, Carol

lsharp

Hello,

Our hosts do not have that option see below:

Also today I have had an employee continually be booted out of sessions with the following error

Have been able to reconnect but unsure as to why these disconnections are happening.

.Carol.fg.

Hi lsharp,
Thanks for the additional details and we apologize for misunderstanding the issue you encountered.

Please know that connection issues can be caused by many different reasons.
Our first advice is to double-check in the TeamViewer advanced options, if the setting Timing out inactive session is turned on.

If this is not the case and you suspect connections cannot be made due to the channel limit, we advise contacting our support team directly to help you with your license channels.

Let us know how it goes, and if we can help you any further.
Best, Carol