I've just been charged for a yearly subscription - I want a refund.

SandWho
SandWho Posts: 3
in Licensing

I signed up to the trial but I'm quite sure I cancelled the subscription.

Today I've just been charged, and trawling through the settings I see nowhere where it says that I have an active account and I cannot submit a ticket either.

What am I supposed to do in this situation?

Answers

  • SandWho
    SandWho Posts: 3

    When I go into Licences, it shows I have a "Free" one with the option to upgrade.

    I don't understand how I've been charged here for £516.96?

  • Akiho
    Akiho Posts: 1,413 Moderator ☑

    Hi @SandWho,
    Thank you for reaching out to the Community.

    In such cases, we kindly ask you to contact our  Customer Support team via phone or chat for further assistance, as we are unable to assist in any cancellation or licensing cases in the Community for security & privacy purposes.

    Thanks in advance for your understanding.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • SandWho
    SandWho Posts: 3

    To update anyone here, Teamviewer will not refund me because I didn't cancel within 30 days of the free trial.

    A disgraceful policy and one everyone needs to look out for.

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