TeamViewer Connection Issues with Raspberry Pi Compute Modules

Thijs_PL · 2024-07-22T10:09:47+00:00

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Hi everyone,

I am experiencing issues when trying to connect to Raspberry Pi Compute Modules for remote management using TeamViewer. I have installed the Debian TeamViewer Host software on the Compute Modules as recommended on the TeamViewer website here.

When I attempt to connect, the connection remains stuck without timing out. This issue occurs with multiple Compute Modules and from various Windows-based computers. After checking the logs, I found the following errors:

SecureNetworkConnection::SendCallbackHandler(): [ remoteID: 941702341 connection: 273182319 remoteConnection: 942849603 ], Error: SecureNetwork (Connection not found)

RetryHandle::HandleRetry(): Trying resend to 69 failed with error SecureNetwork:7, retrying (2 retries remaining)

UHP.DNS Resolution failed with system:11004:The requested name is valid, but no data of the requested type was found!

I have ensured that my firewall settings and network configuration are not blocking TeamViewer. However, the issue persists across different devices and network environments.

Could anyone provide guidance on how to resolve these connection problems so that I can manage my Compute Modules remotely from my Windows PC?

Thanks in advance for your help!

Best regards,Thijs

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Accepted answers

.Carol.fg.

Hi Thijs_PL,

Thanks for your first post in our Community!

Please double-check if the Raspberry Pi is using Wayland or Xorg. The compatibility with Wayland is still experimental, so we advise using Xorg.

Let us know if it fixes the issue. 🍀
Best, Carol

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Thijs_PL

Hi Carol,

Thanks a lot for the help, this solved the issue!

For other people seeing this and wanting it resolved with no additional searches its a matter of:

sudo raspi-config

→ 6 Advanced options

→ A6 Wayland

→ W1 X11

→ Finish and reboot

Kind regards,

Thijs

.Carol.fg.

Hi Thijs_PL,

Thanks for your first post in our Community!

Please double-check if the Raspberry Pi is using Wayland or Xorg. The compatibility with Wayland is still experimental, so we advise using Xorg.

Let us know if it fixes the issue. 🍀
Best, Carol