I have a Business license for access, and when I try to establish a connection, it says that my lice

AlexButzke

I have a Business license for access, and when I try to establish a connection, it says that my license is in use, but in reality, it is not. What can I do? I have already restarted both computers.

Valeria2

Hello @AlexButzke,

Thank you so much for contacting us again.

Business licenses have only one channel so when you receive the message that your license is in use it could be that your channel wasn´t properly closed.

To properly close a session, you have to click on the square with the X, on the right corner of your remote session toolbar as is shown in the following screenshot:

For details to click here.

However, if you still receive the message, have a license and you´re urged to use your channel, we recommend reaching out to our customer support team. They can assist you in resolving the issue promptly by disconnecting the connection with your consent.

Please let us know the results and if you were able to reestablish the connection.

All the best,

Valeria