Unable to submit form via TeamViewer website - form is broken

Twisted_Shaman

Hi TV Support.

I've been trying to submit the form to reclaim my free licence as my account has been locked due to suspected commercial use.

I have been trying for several days now across a few devices and links and each time I try to submit the form it successfully validates and then proceeds to submitting where it hangs for a few moments and then fails with an error message.

I am stuck in a support loop here. I can't login to support to report the issue as I only have a free account and I am booted out of chat by the bot when I try to report it there. This is the only place I can log this issue with your form in the hope that you can fix it and that I can submit my form and get my access restored.

I am based in Sydney, Australia.

Thanks a lot in advance

JenW

Hi @Twisted_Shaman, @Mtdm, @TimTV,

We thank you for your patience.

The issue has now been fixed. Could you please try to submit the form again?

👉 Reset Management - TeamViewer

Please let us know if you can successfully submit it or need further assistance.

Best,

Jen

Ying_Q

Hi @Twisted_Shaman,

Thank you so much for reaching out to us in the TeamViewer Community!

We appreciate the reset form error you shared. At the same time, we have a couple of similar cases reported from other users too. The community team has already reported the error to the responsible team.

Now, we kindly ask for your patience in getting an update about the error.

Best,

Ying_Q

Mtdm

I had a free licence. I used TW for personal reason.

Now is blocked and i don't know why.

They asked me to buy a licence.

i treid to renewal my free licence but the system doens't work

see belos

any idea? or alternatives?

it is no nice to interrupt the service without TRUST

TimTV

Me too (based in the USA).

Twisted_Shaman

Thanks a lot for the reply @Ying_Q , it's greatly appreciated! 😊

Ying_Q

Hi Everyone,

I have contacted the responsible team, but unfortunately, the internal team is addressing the issue. It may take longer than expected to provide the update. We kindly ask for your patience on the possible advice and solution.

Best,

Ying_Q

JenW

Hi @Twisted_Shaman, @Mtdm, @TimTV,

We thank you for your patience.

The issue has now been fixed. Could you please try to submit the form again?

👉 Reset Management - TeamViewer

Please let us know if you can successfully submit it or need further assistance.

Best,

Jen

Twisted_Shaman

Hi @JenW

Thank you so much, I can confirm I have been able to successfully submit my form without issue this time.

Thanks to you and @Ying_Q for following this up, it's greatly appreciated! 😄😄😁

JenW

Thanks for the confirmation @Twisted_Shaman! 😃

We're happy to hear that you could successfully submit your form.

Wishing you a nice weekend ahead!

Jen