The license is missing

leksand
leksand Posts: 1
in Licensing

My premium license is missing - it is now displayed as free. Please solve the problem with my license

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Answers

  • Akiho
    Akiho Posts: 1,411 Moderator ☑

    Hi @leksand,

    Thank you for reaching out to the Community.


    To begin with, we kindly ask you to check if you are using a licensed TeamViewer account.


    • If this is not relevant to your situation and you are in charge of the TeamViewer license, please check your email inbox for any updates from TeamViewer, as well as for an invoice corresponding to your licensing period.
    • Should a license be managed by a specific team or individual within your organization, we would recommend reaching out to them first.

    For further investigation or communication of your TeamViewer subscription, please contact our support team directly for security & privacy purposes.

    Thanks in advance for your understanding.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

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