Can't change TeamviewerHost Personnal Password

TG_Sop · 2024-07-29T16:25:26+00:00

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Hi,

I recently noticed that the Personnal password that was setup has been miss-spelled, which prevents us to connect to a production client on the other side of the continent.

I tried to change the password, but I am not able to select the password entry field.

For the moment, I managed to regain access by changing from a personnal password to a 6 character random password.

Other than that, no way to change the already entered personal password

Thanks for anyone that will take the time to read me!

Thomas

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.Carol.fg.

Hi @TG_Sop ,
Welcome to our Community and thanks for your first post!

It seems the Host has a policy to prevent the change of the settings.
If the Host was installed via mass deployment, you would need to reinstall all the Hosts again with a new mass deployment to correct the personal password.

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-tensor-classic/deployment/mass-deployment-overview/

If you need any help with this process, please contact our support team directly.
Best, Carol

mickchan

hi @TG_Sop

why i the personal password are errors when i change it overtime?

thank you

mickchan

it actually can not change the personal password