licence problem

selajdinduraku

Hello,

I am having issues with my TeamViewer license. My previous license expired and I attempted to repurchase the same license, but the system did not allow me to do so. As a result, I had to purchase a new license using the same account.

After a week of use, everything was fine, but then problems started to arise. I contacted TeamViewer support, and they told me that I need to pay for the old license as well. but i told to them that i cannot paid that old because expired This means that now I have to pay old invoice and to activate my new licence how it possible

Could you please help me resolve this issue? I would like to understand why

Thank you for your assistance.

Best regards,

.Carol.fg.

Hi @selajdinduraku ,
Welcome to our community and we're sorry to hear about your negative experience with the auto-renewal.

The designated team must process all cancellation requests, our Support Forum can't assist with cancellations, contact changes, or purchases. We can only provide information and guide you to the correct departments to assist you.

If you need further clarification from our support team, we advise you to reply to the cancellation ticket with your questions.

More details about TeamViewer subscriptions you can find here: https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-classic/licensing/subscription/all-about-subscription/

We hope you can get this issue clarified as soon as possible.
We thank you for your understanding.
Best, Carol

.Carol.fg.

Hi @selajdinduraku ,
Welcome to our community and we're sorry to hear about your negative experience with the auto-renewal.

The designated team must process all cancellation requests, our Support Forum can't assist with cancellations, contact changes, or purchases. We can only provide information and guide you to the correct departments to assist you.

If you need further clarification from our support team, we advise you to reply to the cancellation ticket with your questions.

More details about TeamViewer subscriptions you can find here: https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-classic/licensing/subscription/all-about-subscription/

We hope you can get this issue clarified as soon as possible.
We thank you for your understanding.
Best, Carol

darlene21

Hi, selajdinduraku

We are facing the same issue

Thank You

selajdinduraku

darlene21

Did you solve i cant belive it i paid and i cant use now ?

selajdinduraku

.Carol.fg.

i will not use the team never deleting account too forever

.Carol.fg.

Hi @darlene21 and @selajdinduraku ,
Thanks for posting in our Community, and I'm sorry to hear you are still having issues.

If you didn't receive any reply via ticket, please contact our support team directly.
The local phone numbers you can find here.

We hope you can get all your questions about the purchase clarified as soon as possible.
Let us know if we can assist you any further.
Best, Carol

kill2win

Dear TeamViewer Community and Support Team,

I'm writing to express my profound disappointment and frustration with the recent events surrounding our Legacy Premium licenses. As a loyal user for over a decade, I find the sudden deactivation of our perpetual licenses not just inconvenient, but a breach of trust and potentially a violation of consumer protection laws.

The lack of clear communication and support regarding this issue is alarming. Many users, myself included, are locked out of a tool we depend on daily, with no recourse or explanation. This silence from TeamViewer is unacceptable and only exacerbates our frustration.

It's becoming increasingly clear that this situation may require outside intervention. Consumer advocates like @LouisRossmann might need to get involved to shed light on these questionable practices. The recent FTC victory against Google for similar anti-consumer behavior sets a precedent that should concern TeamViewer. With scrutiny increasing on tech giants like Apple, Amazon, and Meta, TeamViewer's actions could very well attract unwanted attention from regulatory bodies.

It's disheartening to think that these changes might be motivated by financial pressures, possibly stemming from questionable business decisions like the £235 million Manchester United sponsorship deal. Attempting to offset such losses by effectively nullifying the perpetual licenses of loyal customers is not only unethical but potentially illegal.

We urge TeamViewer to reconsider this decision, reinstate our licenses, and open a transparent dialogue with its Legacy users. It's not too late to make this right and demonstrate that TeamViewer still values customer loyalty and integrity over short-term financial gains.

If this situation isn't resolved promptly and fairly, we may have no choice but to explore other options, including seeking assistance from consumer protection agencies, considering class action measures, or bringing this matter to the attention of relevant regulatory bodies.

TeamViewer, the ball is in your court. Your long-time users are watching, waiting, and prepared to take action if necessary. Please do the right thing and honor your commitments to your loyal customer base.