After a proposed update, my license is not more accepted

Hi,

TeamViewer 12 asked me to update, and after this update, my license was not more recognized.

I have a premium license with 2 connections in our 3-people company, but it had changed it to a free license. Even my account is not recognized anymore on this PC. On another PC (my netbook) where I have refused to make this upgrade, both my license and my account are working as before.

When I try to put my license number I have from TeamViewer 11 (I have not received a new license number, my serials were upgraded automatically), TeamViewer says it is not valid for this version.... very strange....

The upgraded (non working) version is 12.0.83369.

What can I do?

Thank you for any hint!

Wolfgang

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Accepted answers

Esther

Hi Wolfgang,

Thank you for your post.

This sounds really strange. Could you try to re-activate the licensekey again on your profile? You will find the new licensekey on the invoice. I will just re-send it to you.

Please let us know, if this solves the issue.

All the best, Esther

wriedmann

Hi Esther,

thank you very much! After re-activating the license it works again.

The very strange thing is that I had to retype the login data for my account, and had even to re-authenticate my PC for this account.....

Wolfgang

All comments

Esther

Hi Wolfgang,

Thank you for your post.

This sounds really strange. Could you try to re-activate the licensekey again on your profile? You will find the new licensekey on the invoice. I will just re-send it to you.

Please let us know, if this solves the issue.

All the best, Esther

wriedmann

Hi Esther,

thank you very much! After re-activating the license it works again.

The very strange thing is that I had to retype the login data for my account, and had even to re-authenticate my PC for this account.....

Wolfgang

Esther

Hi Wolfgang,

Thank you for the feedback! I am happy to hear, that it is working again.

All the best, Esther

olympos1323

I got the samne problem, my license is not working anymore after the release of the final version 13. It was recognized initially but after 2-3 weeks it switch to trial version. How can I fix this? This license that we have is for Corporate use for 18 connections.

jws1982

Esther,

I'm having the same issue. Can you send me a copy of my invoice too please?

Jason