Why can I not have two sessions running at the same time?
Hello all! I currently am set-up under a Commercial account where we have the availability to remote in to multiple sessions at the same time.
Rarely do I need to be in more than 1 session at a time, but over the course of the last year when I have needed to, I get booted out of at least one session if not both.
I think this might have something to do with the settings on my computer, but for the life of me, I cannot figure out why this is happening.
Do I need to fully uninstall TeamViewer and reinstall it?
OR
Could this be a virus of some sort on my laptop?
Any help is appreciated!!
Dee
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Thank you, Valeria2!
Are there instructions for fully uninstalling on a Macbook?
Thanks! Dee
Hello @Dee47,
We are happy to have you back in our Community.
As you mentioned, having a Commercial account, we deduct you have a license, so yes, you could have multiple sessions. So, our first suggestion would be to perform an uninstallation of our software following the steps indicated in the link below:
Uninstall TeamViewer Remote on Windows
Once it´s done, please download the latest version of TeamViewer available on our website and retry.
Please keep us posted on the results so we can provide further assistance if needed.
Have a nice day.
Valeria
Moderadora de la Comunidad en Español/ Spanish Community Moderator