TeamViewer does not respond..

RickJamesBish
RickJamesBish Posts: 1
edited August 2024 in General questions

2 computers both latest version of Windows 11. Both have latest Teamviewer installed. I always connect from computer 1 to computer 2. Without fail, multiple times per day, I can try to connect to computer 2 from computer 1 but nothing happens. 2 shows online (local) as normal, but it computer 1 just shows "ready to connect" instead of showing the connection is being attempted.

The only way I can make it work is to exit Teamviewer completely on computer 1. I kill the process in task manager, open Teamviewer again and it connects normally.

Any help appreciated. It seems obvious the issue on computer 1. I never have to do anything to computer 2.

Comments

  • TVSupportMatt
    TVSupportMatt Posts: 95 Staff member 🤠

    Hello @RickJamesBish

    Welcome to our Community and thank you for your first post! 🌏️

    I would agree with you based on your test that the issue is isolated to computer one, and could be an application issue.

    I am going to suggest to perform an advanced uninstallation of the application from this device, reinstalling, and testing. The Knowledge Base Article tagged below outlines instructions for an advanced uninstallation. Be sure to follow the directions carefully has it involves you going into the registry files for the device.

    Uninstall TeamViewer Remote on Windows

    Let us know how it goes and if you need further help. 👍️

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