When will the license be activated on the account?

Tarek_Elshafei5
Tarek_Elshafei5 Posts: 1
in Licensing

I paid for the subscription, but the license has not been activated on my account, and more than 24 hours have passed. So what is the problem?

Best Answer

  • JenW
    JenW Posts: 1,156 Senior Moderator ☑
    Answer ✓

    Hi @Tarek_Elshafei5,

    Welcome to the TeamViewer Community!

    We're sorry to hear that you could not activate your license on your account.

    Have you received the activation email yet? If yes, could you successfully activate your license, or do you need further assistance?

    Please let us know if you're still struggling or if everything is in order now.

    Best,

    Jen

    Modératrice Communauté Francophone / French Community Moderator

Answers

  • JenW
    JenW Posts: 1,156 Senior Moderator ☑
    Answer ✓

    Hi @Tarek_Elshafei5,

    Welcome to the TeamViewer Community!

    We're sorry to hear that you could not activate your license on your account.

    Have you received the activation email yet? If yes, could you successfully activate your license, or do you need further assistance?

    Please let us know if you're still struggling or if everything is in order now.

    Best,

    Jen

    Modératrice Communauté Francophone / French Community Moderator

  • Petr2000
    Petr2000 Posts: 1

    What is the time to process license purchase? I have also purchased license but do not see an immediate e-mail confirmation

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