Get started with TeamViewer Remote

MadPad · October 2024

https://community.teamviewer.com/English/discussion/comment/159758#Comment_159758

Tombueng · October 2024

Sorry, but you broke literally everything with the new UI. It has become unusable this way. May major pain point ist: Unattended access has become impossible if your user doesn not have admin rights. This was and is still working with the old UI. As soon as you switch to the new one it is not anymore possible even if you have a seperate Admin-User account to install and switch on the Easy-Access. This ting is so broken now, we will leave and use an alternative solution. Goodbye TV.

Nadin_W · October 2024

Hello @Tombueng,

Thank you for your comment. First, I want you to know that all your feedback is received and forwarded.

We are sorry to hear about your issues with the unattended access. Please find more information about the setup of the unattended access for TeamViewer Remote in the following Knowledge Base article

Provide unattended remote support

Let us know if you need any further assistance.

Best,
Nadin

RalfKloth · October 2024

Paying customer here since … forever!

Tried the new interface, nope, not gonna happen.

As some here mentioned, back to the drawing board. Or, at least, let customers a choice.

Otherwise …. 🤷‍♀️

Alkhadher · October 2024

I've been using the new TeamViewer interface for about four days now, and unfortunately, my experience has been quite frustrating. The interface shows certain contacts as inactive, even though I was able to connect to them. I spent 15 minutes trying to troubleshoot a client’s PC, thinking the issue was on their end, only to find out that the problem was with my TeamViewer interface. The new look didn’t update the status properly, and I had to reboot the software and manually force it to reload the contact list. Even after that, it didn’t refresh correctly. I had to navigate to the "Managed Devices" list, search again, and only then did the contact show as active. The dock panel, however, was still incorrectly indicating that the contact was disconnected.

As a result, I decided to roll back to the old interface.

Speaking for myself and, I believe, many other professionals who rely on your software, we use TeamViewer primarily for remote connection, file transfer, and maintaining privacy during our work sessions. We don't need or want the additional features that clutter the interface—just the essentials that allow us to work efficiently in a secure and private environment.

Please consider simplifying the interface or offering an option for users who prefer a more streamlined experience.

matthews · October 2024

Please stop forcing everyone to the new interface. I have tried it several times and always go back to the old interface. It seems as if the overall sentiment of your customer base agrees with keeping the original interface. It's concerning that you continue to push the new interface on users and I am considering doing away with Teamviewer when my subscription is up for renewal.

Doug03938 · October 2024

Is anybody at TeamViewer READING these message?
The overwhelming Majority of the end-user community do not like the new interface, myself included.

The ONLY thing which might be better appears to be the possibility of enhanced security. But, even in the old & LOVED interface you can set Approved Users and everyone else is blocked.

What does the New interface offer that is an actual Enhancement to that Security?

szelenak · October 2024

I left feedback on this about 6 months ago when the "try the new interface" switch appeared in TeamViewer, and again today since I hadn't checked on it in several months. Unfortunately, the main usability issues I raised months ago are still present, and they disrupt my workflow, so I wanted to provide this feedback here in the hope it reaches the UI team.

My work setup relies on MS PowerToys "Fancy Zones" where I typically split my screen so OneNote occupies roughly 2/3rds of the display and the TeamViewer computer list occupies the remaining 1/3rd. This setup has worked well for years with the current client and can display dozens of computers at once. However, the new interface cannot be resized as flexibly, making it impossible to arrange my windows this way.

Old interface:

New interface:

Additionally, the new "dock" for the computer list is even less flexible. The dock seemingly cannot be resized and must attach to a screen edge rather than float freely where I would like to place it. On top of this, the new interface feels like a Microsoft-style web app disguised as a native app, which I don't care for. But that's just personal preference. These design choices feel like a step backwards.