Hello @GirolamoViaVerde, Thank you for your post. As a first step, could you please double-check that you are logged in with your licensed account correctly? A screenshot of your TeamViewer Client where the message of the free usage is shown would also be helpful. (please don't forget to make your ID and password, … unrecognizable). Thank you in advance! Best, Nadin
Hello @leestanton, Thanks for your reply. Since we didn't receive the screenshot, could you please send me your invoice number and the e-mail address of your TeamViewer account in a private message?
Looking forward to your message.
Best, Nadin
