I have a valid licence, but teamviewer keeps showing it is the free version

GirolamoViaVerde

Nadin_W

Hello @GirolamoViaVerde,

Thank you for your post.

As a first step, could you please double-check that you are logged in with your licensed account correctly?

A screenshot of your TeamViewer Client where the message of the free usage is shown would also be helpful. (please don't forget to make your ID and password, … unrecognizable).

Thank you in advance!

Best,
Nadin

Nadin_W

Hello @leestanton,

Thanks for your reply.

Since we didn't receive the screenshot, could you please send me your invoice number and the e-mail address of your TeamViewer account in a private message?

Looking forward to your message.

Best,
Nadin