IMPOSSIBLE to submit a support ticket

norteknikk

Hi,

We have paid for a license, invoice number:

[removed per Community Guidelines]

But we still are registered as a free user.

Please call [removed per Community Guidelines]

Regards,

Anders

.Carol.fg.

Hi @norteknikk ,
Welcome to our Community!

For cases where you can't open a support ticket we advise calling our support team directly.
The local phone numbers you can find here: https://www.teamviewer.com/en-us/global/support/customer-support/
The activation guides for all licenses can be found here: https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-classic/licensing/license-activation-guides-overview/

Let us know how it goes and if you need further assistance.
Best, Carol

.Carol.fg.

Hi @norteknikk ,
Thanks for your reply!

Besides the invoice email for payment, you should have received the activation email.
If you didn't receive the activation email, call our support team to resend this message.

Don't hesitate to post again if you have further questions.
Best, Carol

.Carol.fg.

Hi @norteknikk ,
Welcome to our Community!

For cases where you can't open a support ticket we advise calling our support team directly.
The local phone numbers you can find here: https://www.teamviewer.com/en-us/global/support/customer-support/
The activation guides for all licenses can be found here: https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-classic/licensing/license-activation-guides-overview/

Let us know how it goes and if you need further assistance.
Best, Carol

norteknikk

Hi,

There is only option to upgrade, but then i have to pay again for something i allready paid for

Account [removed per Community Guidelines]

.Carol.fg.

Hi @norteknikk ,
Thanks for your reply!

Besides the invoice email for payment, you should have received the activation email.
If you didn't receive the activation email, call our support team to resend this message.

Don't hesitate to post again if you have further questions.
Best, Carol

norteknikk

Hi you are correct :)

Sorry about that :)

Please delete this post in this forum.

Thank you

.Carol.fg.

Hi @norteknikk ,

I'm happy to hear the information helped you!

You raised good questions that can help many other users, so no need for the post to be removed.

Thanks again for choosing TeamViewer! 🌷

It's a pleasure to have you here! 😄

Best, Carol