Moving Bookmarked Devices

Gunjani
Gunjani Posts: 6
edited September 12 in General questions

Hi, how do I move devices from Bookmarked devices to Managed devices.

And what are the differences between these two features?

Thanks

Comments

  • TVSupportMatt
    TVSupportMatt Posts: 95 Staff member 🤠

    Hello @Gunjani

    Thank you for your contribution to our Community by making this post! 🌏️

    The Knowledge Base articles below will outline the differences between the two and explain how to make a bookmarked device a Managed Device.

    The key difference is managing the device to your user account, rather than just saving the TeamViewer ID number.

    Bookmarked vs. managed devices (teamviewer.com)

    Add a new device to your account and your company (teamviewer.com)

    Let us know how it goes and if you need further help. 👍️

  • thomasnashhh
    thomasnashhh Posts: 1

    Hi TV,


    We have 100s of 'bookmarked' devices, which basically leaves us in the dirt with the new update.

    We need a way of mass moving these to managed devices as most of our devices are showing under the booked marked folder - this really isn't ideal for an IT support team using your application to assist people with their own IT issues; Ironic when we can't get onto their computers to even look.

    Please can you advise on how we move these over to managed without days and days of work

    Thanks,

    Tom

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