Moving Bookmarked Devices

Gunjani · 2024-09-12T20:03:26+00:00

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Gunjani

Hi, how do I move devices from Bookmarked devices to Managed devices.

And what are the differences between these two features?

Thanks

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Chisa_R

Hi @MRBW,

Thank you for your question!😊

Bookmarked devices and managed devices belong to separate systems. To add managed devices, the setup for "managing devices" must be completed directly on the remote device you want to control. For detailed instructions, please refer to the relevant support articles below:

If the remote device has TeamViewer Host installed: Manage devices using Host

If the remote device has TeamViewer Full Client installed: Manage devices using TeamViewer Full Client

If the remote device is an Android mobile device : Manage devices on Android devices

You can also remotely connect to a bookmarked device and "manage the device" during an attended session. However, this requires someone to be physically present at the remote device to initiate the session—typically by responding to a prompt or entering a password. More information can be found here: Add a device via a remote session

If you need more assistance, please let us know!

Chisa

MRBW

I know this is an old thread. Referring to existing support documentys doesnt answer the question. How do we move from bookmarks to managed?

LeeTY

Hi @thomasnashhh,

I have the same issue. Have you found the solution?

thomasnashhh

Any news of this?

thomasnashhh

Hi TV,

We have 100s of 'bookmarked' devices, which basically leaves us in the dirt with the new update.

We need a way of mass moving these to managed devices as most of our devices are showing under the booked marked folder - this really isn't ideal for an IT support team using your application to assist people with their own IT issues; Ironic when we can't get onto their computers to even look.

Please can you advise on how we move these over to managed without days and days of work

Thanks,

Tom

TVSupportMatt

Hello @Gunjani

Thank you for your contribution to our Community by making this post! 🌏️

The Knowledge Base articles below will outline the differences between the two and explain how to make a bookmarked device a Managed Device.

The key difference is managing the device to your user account, rather than just saving the TeamViewer ID number.

Bookmarked vs. managed devices (teamviewer.com)

Add a new device to your account and your company (teamviewer.com)

Let us know how it goes and if you need further help. 👍️