subscription

ahmedhamedmohamed
ahmedhamedmohamed Posts: 2
in Licensing

Why has my subscription not been activated. the invoice was already issued but it's not active

Answers

  • Akiho
    Akiho Posts: 1,398 Moderator ☑
    edited September 17

    Hi @ahmedhamedmohamed,

    Welcome to the Community.

    Please know that activation of the TeamViewer license is required after purchasing it, and an activation link is needed for the activation process.

    To locate the activation link, could you please check all email inboxes, including a spam folder?

    • Should you be unable to locate the email containing the activation link, kindly reach out to our customer support team for further assistance.
    • If you can confirm the activation link, you are ready to take the activation procedure.  Please visit the following article and select the TeamViewer license that you purchased to find a suitable activation process with your license: License Activation Guides

    Upon to activation, licensed connections can be established after signing in with your licensed TeamViewer account!

    If you have any questions using TeamViewer, please share them here in our Community.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • ahmedhamedmohamed
    ahmedhamedmohamed Posts: 2

    Thank you. I appreciate your answer 🙏, but I already was a free member and all things were activated now I have upgraded my plan, and the payment is done, but I still appear as a free member

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