Cannot deactivate password

wright_is
wright_is Posts: 19
edited September 2024 in General questions

We have migrated to TeamViewer in the cloud and all the clients currently have a password, I can't find a policy setting to deactivate the password or even change it…

Comments

  • JeanK
    JeanK Posts: 7,056 Community Manager 🌍

    Hello @wright_is,

    Thank you for posting here!

    When you say that you "migrated to TeamViewer cloud", do you mean that you migrated your devices to the new device management system?

    /JeanK

    Community Manager

  • Hello @JeanK ,

    yes, we've migrated them to the new device management system and they all show an exclamation mark saying that the password is set and that we should remove it, but I really don't have the time or the patience to visit a couple of hundred devices manually to remove the password on each individually and looking at the policies, I couldn't see anything obvious for removing the passwords.