need to change the desktop that my subscription recognizes as the computer to access into

Tagh · 2024-09-30T19:13:27+00:00

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my original desktop at work has stopped working. I have a new desktop that im setting up and need to change the computer to the new computer to log into and see to work remotely. i have been able to add the new device(desktop) however it won't let me "connect" as it is not highlighted in blue and i am confused as to whether T.V. thinks it is another remote device im using to see my old non working computer?

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.Carol.fg.

Hi @Tagh,
Thanks for your question and welcome to our Community!

Each device has a TeamViewer ID; therefore, you will need to add the new device to your device list.

To set up unattended access to this device follow the steps in our article: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/remote-control/provide-unattended-remote-support/
📌Note: Please know that you can set up unattended access to both TeamViewer Remote Full Client and TeamViewer Host, but TeamViewer Host only receives connections - If you need to start and receive remote sessions with the new device, you must use TeamViewer Remote Full Client.

I hope it helps!
Let us know how it goes, and if you need any further help.
Best, Carol