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    • need to change the desktop that my subscription recognizes as the computer to access into

    TaghUser: "Tagh"
    Tagh
    Updated by .Carol.fg.

    my original desktop at work has stopped working. I have a new desktop that im setting up and need to change the computer to the new computer to log into and see to work remotely. i have been able to add the new device(desktop) however it won't let me "connect" as it is not highlighted in blue and i am confused as to whether T.V. thinks it is another remote device im using to see my old non working computer?

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      .Carol.fg.User: ".Carol.fg."
      .Carol.fg.
      Moderator ☑

      Hi @Tagh,
      Thanks for your question and welcome to our Community!

      Each device has a TeamViewer ID; therefore, you will need to add the new device to your device list.

      To set up unattended access to this device follow the steps in our article:

      Site faviconProvide unattended remote support

      📌Note: Please know that you can set up unattended access to both TeamViewer Remote Full Client and TeamViewer Host, but TeamViewer Host only receives connections - If you need to start and receive remote sessions with the new device, you must use TeamViewer Remote Full Client.

      I hope it helps!
      Let us know how it goes, and if you need any further help.
      Best, Carol


      Portuguese Community Moderator

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