Connectivity Issue since Oct8, 2024 incident

Kneth13

Hi

I've been unable to connect to my remote hosts since authentication issue on Oct 8, 2024

Checked my system log, and found the following error that seems to be relevant. Not sure if it is a server side issue. Or, if there's a change in connectivity configurations which causes block by router on my or user's end. Appreciate some insight. Thanks

2024/10/09 07:14:32.430 27641-27675 E/TeamViewer SslClient[0xb400007935b1b000]::CurlFinished(): Connect to https://hk-hkg-anx-r001.router.teamviewer.com:443/ failed with Failed to connect to hk-hkg-anx-r001.router.teamviewer.com port 443 after 6002 ms: Timeout was reached

2024/10/09 07:14:32.431 27641-27675 E/TeamViewer SecurePort443Connection[3]::ConnectInternal: Failed to connect error: generic:111

2024/10/09 07:14:32.432 27641-27675 E/TeamViewer CTcpConnectionBase[3]::HandleConnect(): Connect failed to dest-ip hk-hkg-anx-r001.router.teamviewer.com:443 with error 111 Connection refused

Kneth13

Kneth13

For reference, some more logs in red and orange that lead to the noRoute error

2024/10/09 07:31:23.794 27641-27678 W/TeamViewer CreateClassicSession::HandleRequestRouteResponse: Lock to RemoteAccessApi module instance failed. Can't set Reach state for source device!

2024/10/09 07:31:23.794 27641-27674 E/TeamViewer InterProcessBase::ProcessControlCommand Command 54 not handled

2024/10/09 07:31:23.862 27641-27672 I/TeamViewer CTcpConnectionBase[30]::HandleResolveSuccess(): Connecting to hk-hkg-anx-r001.router.teamviewer.com

2024/10/09 07:31:23.863 27641-27672 I/TeamViewer TcpConnectorv6[30]::ConnectEndpoint(): Connecting to endpoint xxx

2024/10/09 07:31:23.871 27641-27672 I/TeamViewer TcpConnectorv4[30]::ConnectEndpoint(): Connecting to endpoint xxx

2024/10/09 07:31:24.105 27641-27675 W/InterProcessGUIConnector Received SessionCommand (SessionCommand rct=12 ct=ConnectionInfo) without registered callback.

2024/10/09 07:31:25.107 27641-27677 W/InterProcessGUIConnector Received SessionCommand (SessionCommand rct=12 ct=ConnectionInfo) without registered callback.

2024/10/09 07:31:26.108 27641-27673 W/InterProcessGUIConnector Received SessionCommand (SessionCommand rct=12 ct=ConnectionInfo) without registered callback.

2024/10/09 07:31:27.110 27641-27677 W/InterProcessGUIConnector Received SessionCommand (SessionCommand rct=12 ct=ConnectionInfo) without registered callback.

2024/10/09 07:31:28.110 27641-27673 W/InterProcessGUIConnector Received SessionCommand (SessionCommand rct=12 ct=ConnectionInfo) without registered callback.

2024/10/09 07:31:28.871 27641-27671 I/TeamViewer TcpConnectorv4[30]::HandleConnectTimeout(): Connect timed out

2024/10/09 07:31:28.873 27641-27671 W/TeamViewer CTcpConnectionBase[30]::HandleConnect: Connect aborted to dest-ip hk-hkg-anx-r001.router.teamviewer.com:5938 with error system:125.

2024/10/09 07:31:28.875 27641-27677 I/TeamViewer SessionStatistics[7] Session to [Removed as per Community Guidelines] ended. Estimated capacity=0kBit/s, Latency=0ms

2024/10/09 07:31:28.879 27641-27677 I/TeamViewer IConnection[30]::~IConnection(): Count: 1

2024/10/09 07:31:28.881 27641-27674 W/InterProcessGUIConnector Received SessionCommand (SessionCommand rct=4 ct=Terminate) without registered callback.

2024/10/09 07:31:28.882 27641-11071 I/SessionManager set is connecting: false

2024/10/09 07:31:28.882 27641-11071 I/AbstractNetworkControlMethod onSessionShutdown

2024/10/09 07:31:28.883 27641-11071 E/ConnectionEventManager connection event: noRoute

Kneth13

Kneth13

Update - problem still persists several hours after reinstalling the TeamViewer app...

The issue seems to only occurs when my phone is not connected to a Wifi, but instead, connecting internet via mobile data.

Is it possible that the telecomm co has some firewall or security policy blocking the traffic?