Mouse and clicks button seem to be intermittently stop functioning

System
System Posts: 537
in Mobile
This discussion was created from comments split from: [Android] Remote Control v15.36.174.

Comments

  • Ross_Kelly
    Ross_Kelly Posts: 1
    edited October 9

    I seem to have an issue with Control , the Mouse and clicks button seem to be intermittently stop functioning from WIndow to Android on a remote session and in unattended mode

  • Nadin_W
    Nadin_W Posts: 792 Moderator ☑

    Hello @Ross_Kelly,

    Thank you for your post and for sharing your findings with us.

    Can you check, in this case, how stable the internet connection is on both sides?

    You can also try reinstalling the TeamViewer App on your Android if the connection is stable.

    If the issue continues, I recommend you open a support ticket that includes the Support Collector file from your Windows device and the Android device's logfiles. Our support teams will be happy to take a closer look into this.

    Feel free to let us know if you have any other questions.

    Best,
    Nadin

    German Community moderator 🖤 Moderatorin der deutschsprachigen Community

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