after giving another party's computer my id information they couldn't connect to my computer. Why?

Jeff1601
Jeff1601 Posts: 2
edited October 9 in General questions

Answers

  • Jeff1601
    Jeff1601 Posts: 2

  • JenW
    JenW Posts: 1,157 Senior Moderator ☑

    Hi @Jeff1601,

    Welcome to the TeamViewer Community! 🌍

    We're sorry to hear that they couldn't connect to your computer. We would need more details to investigate the possible root cause of the issue.

    When they tried connecting to your computer, was there any error message on your or their side?

    Please make sure to install the latest version of TeamViewer and try to establish the connection again. Also, if possible, you can try to connect to your computer with another device on your side (a computer or mobile device).

    Let us know how it goes!

    Best,

    Jen

    Modératrice Communauté Francophone / French Community Moderator

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