Connectivity Issue - Connection Timeout

Kneth13
Kneth13 Posts: 6
in General questions

I've been unable to connect to my PC host and Android phone hosts for a couple of days now. I've checked my PC host TV log, please see below

It seems the connection keeps getting timeout for unknown reason. The timeout takes place in only 5 seconds after attempting to connect. And it leads to "router connection failed" error

Not sure if it is my local network problem, or server side issue? On my end, I didn't change any network configs. I've tried reinstalling all the TV apps on both server and client ends.

Appreciate any advice on the reason why connection is getting timeout. Thanks

2024/10/11 08:54:48.270 5332 8968 S0!! DriverConfiguration::GetPortNumber() RegOpenKey failed: 2

2024/10/11 08:54:48.271 5332 8968 S0 ClientWebAPI: started accept server on port 37014

2024/10/11 08:54:48.271 5332 8968 S0 ClientWebAPI: started accept server on port 37114

2024/10/11 08:54:48.271 5332 8968 S0 Activating Router Carrier

2024/10/11 08:54:48.271 5332 8968 S0 CommandHandlerRouting[276]::CreatePassiveSession(): incoming session via hk-hkg-anx-r002.router.teamviewer.com, protocol Tcp

2024/10/11 08:54:48.317 5332 8956 S0 CTcpConnectionBase[278]::HandleResolveSuccess(): Connecting to hk-hkg-anx-r002.router.teamviewer.com

2024/10/11 08:54:48.317 5332 8956 S0 TcpConnectorv4[278]::ConnectEndpoint(): Connecting to endpoint xxx.xxx.xxx.xxx:5938

2024/10/11 08:54:53.317 5332 8960 S0 TcpConnectorv4[278]::HandleConnectTimeout(): Connect timed out

2024/10/11 08:54:53.317 5332 8960 S0! CTcpConnectionBase[278]::HandleConnect: Connect aborted to dest-ip hk-hkg-anx-r002.router.teamviewer.com:5938 with error system:995.

2024/10/11 08:54:53.317 5332 8968 S0!! CommandHandlerRouting[276]::HandleConnectPassive(): connect failed!

2024/10/11 08:54:53.317 5332 8968 S0!! CreateIncomingClassicSession::StartSession: router connection failed

2024/10/11 08:54:53.318 5332 8964 S0 ClientWebAPI: stopped accept server on port 37014

2024/10/11 08:54:53.318 5332 8960 S0 CAcceptServer[127.0.0.1:37014]::HandleAccept(): Accept canceled

2024/10/11 08:54:53.318 5332 8968 S0 CAcceptServer[127.0.0.1:37114]::HandleAccept(): Accept canceled

2024/10/11 08:54:53.318 5332 8964 S0 ClientWebAPI: stopped accept server on port 37114

2024/10/11 08:54:53.319 5332 8964 S0 IConnection[278]::~IConnection(): Count: 1

Answers

  • Kitlau
    Kitlau Posts: 2

    I have same issue which start form 9 oct hk time morning

    all my teamviewer client or host if using 4g router, it cannot connect . but if I am using broadband wifi, it is ok

  • Kneth13
    Kneth13 Posts: 6
    https://community.teamviewer.com/English/discussion/comment/159821#Comment_159821

    I'm from HK too, and my connectivity issue also started around the same time as you did. It feels like there's an issue with the router server in HK... Per my log, it seems to be related to hk-hkg-anx-r002.router.teamviewer.com

    But I'm not a licensed user, and cannot raise a ticket

  • Kitlau
    Kitlau Posts: 2

    I create ticket, waiting for result. by the way seem many csl 4g teamviewer client have this isse

    because we have many site is using csl 4g plan , and we need connect them always

  • HenryHo
    HenryHo Posts: 1

    I also created a ticket. They are working on it. Our users who are using CSL and Netvigator also can't use Teamviewer now.

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