New interface only shows an empty, white window when TeamViewer loads

Bronwhou · 2024-10-16T15:44:30+00:00

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TeamViewer has been badgering me to use the new interface quite a lot recently. My problem is that I am simply unable to use the interface as it just will not load.

When I open TeamViewer, all I see is a white, empty window. Reading online, this appears to be some sort of Microsoft Edge issue, so I have ensured that MS Edge is up-to-date.

I am forced to edit a registry key to restore the old interface, which simply isn't good enough.

Can somebody please help me get the new interface working? It seems TeamViewer is adamant that we all use it for some reason, so I need this fixing.

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Bronwhou

Just an update to this thread out of courtesy.

As somebody who uses primarily uses Firefox as my web browser, I don't use Edge. Therefore the lack of using Edge stopped Edge updating itself. After updating Edge and WebView2, TeamViewer loaded with the new interface - where I quickly changed back to the classic 'old' interface, which clearly doesn't suffer from the new interface's dependencies.

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Bronwhou

Just an update to this thread out of courtesy.

Bronwhou

This is what I see when I try to load TeamViewer with the new interface enabled:

.Carol.fg.

Hi @Bronwhou ,
Thanks for reaching out to our Community, and we're sorry to hear about the issue you encountered.

Could you confirm to us what is the OS and TeamViewer version you're using?

For the time being, our advice is to uninstall TeamViewer removing all settings, and then install it again following the steps here: https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-remote/download-and-installation/download-and-install-teamviewer-remote/

For OS compatibility please also check: https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-remote/download-and-installation/supported-operating-systems-for-teamviewer-remote/

Let us know how it goes and if you need any further help.
Best, Carol