"No active subscriptions available"

Odenia
Odenia Posts: 3
in Licensing

I paid for subscription almost 3 hours ago but it still says "No active subscriptions available"

When will it be available? Is it only approved during working hours?

Answers

  • Akiho
    Akiho Posts: 1,431 Moderator ☑
    edited October 2024

    Hi @Odenia,
    Thank you for reaching out to the Community.

    For further assistance in your case, we recommend contacting our support team directly via phone or chat.

    Thanks in advance for your understanding.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • Odenia
    Odenia Posts: 3

    It says "Support for licensed user only". Isn't it funny? Because I am not licensed user. I'm trying to get license. It's been almost 12 hours and my account still shows as free.

  • khaiig
    khaiig Posts: 1

    Hi @Odenia,


    Have your issue resolved? I have the same problem. This was really a joke.
    They told me:

    "No active subscriptions available. If you have recently requested any alterations in your contract or upgraded your license, it may take up to 30 minutes for these changes to appear in the Customer Portal. We appreciate your patience during this process."

    But it's been 12 hours and my account still shows as free.

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