Why do TeamViewer make it difficult to speak to someone?

DhirenR

Just curious as to why TeamViewer make it difficult for their customers to contact support?

A person called Davit just ended live chat without a reason

Their support dashboard is no help either!

Logging in via their TeamViewer client, nothing on the help section to contact support

and when you try and submit a ticket just opens up the web application straight to the home screen?

😂😂😂

AprilMP1974

Agreed! I never know where to submit a query.

Ying_Q

Hi @DhirenR and @AprilMP1974,

Thank you for messaging the Community. We are sorry to hear about the disappointment.

Is there anything we can help with straight away in the community? Kindly share the issue or the problem in detail and possible error message from TeamViewer please. We will take a closer look accordingly.

For full information about how to contact the TeamViewer Support Team, you may visit the page - Customer support | TeamViewer.

I hope to hear from you again!

Best,

Ying_Q