Pop up that won't go away and now blank screen after trying to trouble shoot.

Janeybird

I had a pop up on my teamViewer over the sign in or connect page that I could not close no matter what I did. It was a "welcome to TeamViewer" with a choice to click "continue" or "learn more", I could not click on either one of these choices and could not close it either. This was for 2 days. I went to try and trouble shoot this, with TeamViewer, I added my computer as a trusted device. I should not have needed to do that, because I have been using this computer with this program for years. Now when I open my Icon I have a blank screen. Any help? I can't update the program because my mom will not be able to update her end, because she has Demetia, this is why I use this program, to help her.

.Carol.fg.

Hi @Janeybird ,
Thanks for your post! We're happy to see you in our Community!

It's essential that you use TeamViewer in the newest version for the best performance and enhanced security.
We encourage you to update TeamViewer following the steps in the article: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/download-and-installation/update-teamviewer/
📌Please note that it's possible to update TeamViewer remotely.

Let us know how it goes and if you need further help! 🙋‍♀️
Best, Carol