Not getting Device authorization email?

mikee
mikee Posts: 23
edited November 11 in General questions

Fairly often my TeamViewer client logs out and wants me to re-enter the password. No big deal right. Well, sometimes, more often recently it gives the authorization required prompt when reconnecting, despite this being the same device as before.

However I have not been able to receive such an email for the past 2 days. I did login to this forum and instantly received the email, but when trying to use the client on a desktop, I have not received the email after numerous attempts.

Other devices in the house are still logged in and connected. Is there any way to use those to directly authenticate other device without an email?

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Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,278 Moderator ☑

    Hi @mikee,
    Thanks for your message, and we're sorry to hear about the difficulty receiving our emails.

    Please add TeamViewer domain (@teamviewer.com) to the allowed list of your email server and try again.

    Let us know how it goes and if you need further help.
    Best, Carol


    Portuguese Community Moderator

  • mikee
    mikee Posts: 23

    My email is through Yahoo so I really cannot control it. teamviewer.com is in my contacts list so I might not be able to do more. As I mentioned above, I can receive emails when logging in on a browser, to post this, so I don't think my email is the issue. Thank you.

  • .Carol.fg.
    .Carol.fg. Posts: 1,278 Moderator ☑

    Hi @mikee,
    Thanks for the additional details.

    Please private message me with your email.
    We can attempt to investigate more about this issue internally.

    I'm looking forward to your reply. 🙋‍♀️
    Best, Carol


    Portuguese Community Moderator

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